![]() If damage occurs in transit, your cooperation will be required to facilitate a damage claim in order to issue a refund. Please inspect your order upon reception and contact us immediately in the unlikely event that the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We inspect every product when it comes in and when it ships out, and use excessive care in packaging all orders, in hopes of avoiding any potential issues on the customer's end. In the event that you’re undercharged for shipping, we will cover the difference at no additional cost to you.Īs with all discount codes from all stores, shipping discounts do have limitations and exceptions. When this happens, we will either refund the shipping overage (in the event of a large discrepancy) or upgrade your shipping (in the event of a small discrepancy). In some cases, you may be overcharged for shipping. Our system automatically calculates shipping based solely on the weight of the item. Our goal is to provide you awesome products and fantastic service - not to profit from shipping charges. If you need your order by a specific date, please be sure to choose the fastest available shipping speed, and add a note in the "Special Instructions" box at the bottom of your cart (or contact us directly). That being said, we are a very small operation and sometimes fulfillment may be slightly delayed. We do our best to ship all in-stock orders within 24-48 hours (with the exception of Sunday and Monday, as we are closed). Orders in high demand will have an estimated production time listed on its product page and will ship according to the date listed. Orders received for products without shipping restrictions on its product page will ship within 48 hours on business days. A free gift of a similar value may be substituted if stock of the current free gift is exhausted.Our on-line store is open 24/7 and we ship Tuesday through Friday, excluding some holidays. Products are dispatched from Innovations, 431 Warringah Road, Frenchs Forest, NSW, Australia.ġ1. All products are supplied for domestic use only and not for any commercial use.ġ0. You will receive an immediate credit or refund for the full purchase price (excluding delivery and insurance).ĩ. All batteries must be removed from electrical devices before returning the product. Products returned must be in original condition and packaging. Personalised items cannot be returned unless faulty.Ĩ. Occasionally, prototype samples are photographed. But please note, we cannot deliver to the following postcodes - 28.Ħ. ![]() We deliver throughout mainland Australia and Tasmania. If you are using our interest FREE payment terms, delivery and insurance will be charged in your first instalment.ĥ. ![]() Please allow four to six weeks for despatch from order date of hampers and products that can be personalised (whether they are personalised or not) due to the complex systems involved.Ĥ. For couriered items, dispatch and delivery times may vary, please contact us for further information. Due to stock availability of some products, please allow 21 days for their delivery. We dispatch weekdays and delivery times will vary depending on your distance from our dispatch point in Sydney. On average we will dispatch in stock orders within 2 business days of the order being placed. We strive to deliver every order as soon as possible. All of our quality products come with a 12 Month money back guarantee if you are not completely satisfied.ģ. The items bought are delivered to your door by Australia Post or courier. Charges are per order and are not based on weight.Ģ. The delivery and insurance cost is for delivery within Australia.
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